Privacy Policy

Last Updated: December 2025

At CommunityPrizm ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our white-label OTT video platform and related services.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Account registration information (name, email address, password)
  • Organization or business details
  • Payment and billing information
  • Content you upload (videos, images, text)
  • Communications with us (support requests, feedback)
  • Profile information and preferences

1.2 Information Collected Automatically

When you use our services, we automatically collect:

  • Device information (type, operating system, browser)
  • IP address and approximate location
  • Usage data (pages visited, features used, viewing history)
  • Cookies and similar tracking technologies
  • Analytics data about platform performance

1.3 Information from Third Parties

We may receive information from:

  • Payment processors (transaction confirmations)
  • Social media platforms (if you connect accounts)
  • Analytics providers
  • Business partners and integrations you authorize

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our services
  • Process payments and manage subscriptions
  • Send transactional communications and updates
  • Provide customer support
  • Analyze usage patterns and optimize performance
  • Personalize your experience
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties that help us operate our platform (hosting, payment processing, analytics, customer support)
  • Platform Clients: If you are an end-user of a client's branded platform, your information may be shared with that client as the data controller
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize sharing

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Secure data centers with physical security measures
  • Employee training on data protection

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to certain processing
  • Data portability
  • Withdraw consent (where processing is based on consent)
  • Opt out of marketing communications

To exercise these rights, contact us at privacy@communityprizm.com.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage. You can control cookies through your browser settings, though disabling cookies may affect functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our services are not directed to children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

CommunityPrizm
Email: privacy@communityprizm.com
Website: communityprizm.com

12. Additional Information for Specific Regions

European Economic Area (GDPR)

If you are in the EEA, we process your data based on legitimate interests, contractual necessity, legal obligations, or your consent. You have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

California (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act, including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at the email above.